Frequently Asked Questions
How will this charge appear on my credit card statement?
Your credit card statement will be discreetly billed as ctvfws.com.
How often am I going to be charged?
Your account will be charged every thirty days from the day of the month your membership started. If your membership started on April 1st, your card will be charged again on May 1st. If your membership started on April 14th, your card will be charged on May 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on May 2nd.
The sign up page is asking for my mailing address. After I sign up, will there be anything sent to me in the mail?
ABSOLUTELY NOT! The reason we ask for your mailing address is because credit card/financial institutions require us to obtain that information.
I tried to sign up, but my credit card was rejected. Why?
There are many reasons beyond our control that our processor was unable to authorize a transaction. Unfortunately, we don't have access to that information, and you should contact your bank directly.
I forgot my username/password.
No problem! Click here to go to our password retrieval section.
My username and password do not work.
There are several reasons that your password may not be working. Your username and password are case sensitive and must be entered in the same exact case sequence as you did when you signed up. This problem accounts for 90% of access difficulties.
Your pictures are grainy or fuzzy looking. Why?
Most likely, you are using AOL. Please set your preferences so that web graphics are NOT compressed. Follow the instructions below in the exact sequence.
- Click on the "My AOL" Button in the tool bar at the top.
- Choose the "Preferences" option.
- Click on the "General" or "Multimedia" icon depending on which version of AOL you are using.
- Make sure that the "Show Pictures" , "Play Sounds" , and "Play Videos" boxes are all checked in the General Preferences section.
- Press "OK" and close this window.